International Customer Service Summit 2026
ICUSS 2026 Customer-Centric Leadership Recognition
A customer-centric leader is someone whose decisions consistently prioritize the customer's outcome over the organization's convenience and whose team can prove it without the leader being in the room.
Who Is Africa's Most Customer-Centric Leader?
Public nominations are now open for the ICUSS 2026 Customer-Centric Leadership Recognition, honouring the executive who proves that attitude, not just technology, drives customer experience.
Positioning Statement
This is not a popularity contest. The ICUSS Customer-Centric Leader Recognition uses a hybrid model: 60% expert panel evaluation against the Behaviour Observation Index (BOI)—the same instrument Customer Service Africa uses to audit institutions across the continent—and 40% public vote. Winners are announced live at the 5th Anniversary Edition of the International Customer Service Summit, October 2, 2026, at La Palm Royal Beach Hotel, Accra, under this year's theme: Beyond Technology: Why Culture and Attitude Decide AI ROI and Customer Experience.
Sectors
Finance · Energy · Hospitality · Insurance · Health · Aviation · Technology
One sector winner is recognized in each category. One overall Customer-Centric Leader is crowned live at ICUSS 2026.
Public vote
Current nominees
0 nominees · 0 votes
No nominees yet
Be the first to nominate Africa's most customer-centric leader.