in partnership with
and
presents
International Customer Service Summit 2026
The Fifth Edition
9:00am, Friday 2 October 2026
La Palm Royal Beach, Accra
Empowering Excellence | Igniting Profits
About
Ghana's flagship gathering for service leaders
Now in its fifth edition, ICUSS brings together the executives who own the customer experience for one day of practical, hard-edged conversation about what actually moves service quality and profitability.
ICUSS 2026 opens Customer Service Week Ghana & Africa 2026. Since its founding the summit has advanced one conviction: that service excellence is a leadership and culture discipline, not a support-desk function.
This years' summit is convened by Customer Service Africa in partnership with iSERD Ltd. and La Palm Royal Beach Hotel, with endorsements from the Ministry of Tourism, Culture and Creative Arts and the Ghana Tourism Development Company.
Who attends
- Chief Executives and Managing Directors
- Heads of Customer Experience and Operations
- Contact Centre and Frontline Service Managers
- HR and Learning Leaders driving service culture
- Technology Leads deploying AI
Track record
Four successful editions in four years
ICUSS 2026 is the fifth. Each edition has brought together the Executives who own the customer experience across the continent — leveraging on the knowledge and expertise acquired from previous editions.
The 2026 Theme
Beyond Technology: Why Culture and Attitude Decide AI ROI and Customer Experience
Organisations are buying AI. Few are getting a return on their investments.
The deciding variable is not the tool you licence but whether your people trust it, use it, and are rewarded for using it well. ICUSS 2026 examines why AI programmes stall inside service organisations, and what change Leaders and Decision-makers need to make right after the summit.
Programme highlights
The two defining moments
Signature panel
The Human Coefficient
Why your culture will make or break your AI investments.
The summit's anchor session. Senior executives from different sectors discuss, in specific and practical terms, where technology investment has under-delivered because of people and culture rather than the tools themselves - and what changed the outcome.
Recognition
Customer-Centric Leadership Recognition
A ceremony recognising individuals and institutions whose leadership has visibly advanced a customer-centric culture - marking five years of ICUSS with a moment built around continuity and credibility, not novelty.
Convener
Priscilla M. Wellington
Founder & CEO, Customer Service Africa · Convener, ICUSS
Africa's Service Culture Queen™
Featured
Speakers
Capt. Prince Kofi Amoabeng (Rtd.)
Founder, PK Amoabeng Leadership Foundation
Dr Pamela E. Nkyi
Director and Lead Psychologist, PenPsy Psychological Services
Lady Dentaa Amoateng MBE
CEO and President, GUBA Enterprise
Mrs. Gloria Buckman Yankson
Co-founder, PlanIt Events Ghana
Carlos Amoako
Chief Executive Officer, Alphavecta
Herman Wandji Kammi
Vice Chair for Cameroon, Pan Africa Tourism Board
Joshua Owusu-Ansah
Chief Executive Officer, iSERD
Master of Ceremonies
Kafui Dey
Registration
Delegate packages
Every delegate is registered individually and receives their own badge and QR code, including on corporate packs.
Individual Delegate Pass
Full access to ICUSS 2026 for one delegate.
GH¢ 1,835.80
for one delegate
- Ticket price GH¢ 1,500.00
- VAT, NHIL and GETFund (20.0%) GH¢ 300.00
- Payment processing (1.95%) GH¢ 35.80
- You pay GH¢ 1,835.80
- One delegate pass
- All three tracks: Summit sessions, Value Lab and the Executive Panel
- Individual badge and QR code per delegate
Corporate Pack of 3
Three delegates at GHS 1,400 each - GHS 4,200 total. Each delegate is registered separately and receives their own badge and QR code.
GH¢ 5,140.23
GH¢ 1,400.00 per seat × 3 delegates
- Ticket price GH¢ 4,200.00
- VAT, NHIL and GETFund (20.0%) GH¢ 840.00
- Payment processing (1.95%) GH¢ 100.23
- You pay GH¢ 5,140.23
- 3 delegate passes
- All three tracks: Summit sessions, Value Lab and the Executive Panel
- Individual badge and QR code per delegate
- One invoice for the whole team
Corporate Pack of 5
Five delegates at GHS 1,300 each - GHS 6,500 total. Each delegate is registered separately and receives their own badge and QR code.
GH¢ 7,955.12
GH¢ 1,300.00 per seat × 5 delegates
- Ticket price GH¢ 6,500.00
- VAT, NHIL and GETFund (20.0%) GH¢ 1,300.00
- Payment processing (1.95%) GH¢ 155.12
- You pay GH¢ 7,955.12
- 5 delegate passes
- All three tracks: Summit sessions, Value Lab and the Executive Panel
- Individual badge and QR code per delegate
- One invoice for the whole team
Prices in Ghana Cedis, shown with VAT, NHIL and GETFund and the payment processing charge included in the amount you pay. Card and Mobile Money (MTN MoMo, Telecel Cash, AirtelTigo Money) accepted at checkout.
International Delegates
International packages are booked through Customer Service Africa rather than online checkout. Email icuss@customerserviceafrica.com or call 024 286 1098.
Partners
Sponsors & media partners
Strategic Continental Partner
Industry Partner
Media Partner
Screen Partner
Travel Partner
Call for Vendors
Seize the chance to promote your brand at this event
Showcase your goods and services to senior decision makers from across the continent, and network with the other brands in the room.
Practical Info
Getting there and getting in
Where the summit is, when to arrive, and how the day runs - including registration, the venue layout and what is included with your package.
Be in the room where service leaders decide what comes next
Friday 2 October 2026 · La Palm Royal Beach, Accra
